Charter Communications (Spectrum) — Ethics Grade D

Charter Communications (Spectrum) receives an overall ethics grade of D (32/100) on CancelCo's corporate accountability database. Sector: Telecommunications. Market cap: Large Cap.

Category scores

• labor: 40
• privacy: 30
• consumer: 20
• environment: 55
• humanRights: 25

Documented incidents (3)

• Record settlement for defrauding internet customers (high, 2018) — Charter settled with the New York Attorney General for $174.2 million after being accused of defrauding consumers by delivering internet speeds slower than promised and failing to provide advertised reliability.
• Negligence lawsuit regarding technician murder (high, 2022) — A Texas jury ordered Charter to pay billions in damages (later reduced) after a field technician robbed and murdered an elderly customer. The company was found negligent in its hiring practices and for ignoring red flags.
• Illegal robocall allegations (medium, 2023) — The FTC and several states sued the company's associates for facilitating millions of illegal robocalls, including those on the Do Not Call Registry, leading to significant privacy intrusions.

Documented good deeds

• Spectrum Digital Education Grants — The company committed $1 million to support digital literacy programs in underserved communities through non-profit grants.

Ethical alternatives

• Ting Internet — Known for transparent pricing and superior customer service compared to traditional cable monopolies.