Frontier Communications Parent, Inc. — Ethics Grade D

Frontier Communications Parent, Inc. receives an overall ethics grade of D (34/100) on CancelCo's corporate accountability database. Sector: Telecommunications. Market cap: Mid Cap.

Category scores

• labor: 40
• privacy: 45
• consumer: 15
• environment: 55
• humanRights: 60

Documented incidents (3)

• FTC Lawsuit Over Internet Speeds (high, 2021) — The FTC and several states sued Frontier for misrepresenting internet speeds and charging customers for high-speed service that the company failed to provide. Investigation found Frontier throttled speeds while billing for premium tiers.
• 911 Service Failures (high, 2020) — Frontier faced significant fines in Minnesota and other states for failing to maintain its copper network, leading to widespread service outages and 911 connectivity issues. The company was cited for neglecting rural infrastructure.
• Labor Disputes During Bankruptcy (medium, 2020) — During its Chapter 11 restructuring, Frontier faced intense criticism from the CWA union for attempting to slash retiree benefits and offshore technical support jobs while executive bonuses remained high.

Documented good deeds

• Fiber Expansion Program — Frontier has accelerated its fiber-to-the-home buildout, replacing legacy copper with energy-efficient fiber optics to reduce operational carbon footprint.

Ethical alternatives

• Ting Internet — Stronger net neutrality protections and transparent pricing models compared to national incumbents.