T-Mobile US — Ethics Grade D

T-Mobile US receives an overall ethics grade of D (35/100) on CancelCo's corporate accountability database. Sector: Telecommunications. Market cap: Large Cap.

Category scores

• labor: 30
• privacy: 15
• consumer: 40
• environment: 65
• humanRights: 50

Documented incidents (3)

• Massive API Data Breach (high, 2023) — Hackers gained access to personal data for 37 million customers through a vulnerable API. This followed multiple previous major breaches, leading to concerns about systemic data security negligence at the company.
• Retaliation Against Unionization (medium, 2021) — T-Mobile has been repeatedly found guilty by the NLRB of using illegal surveillance and coercive tactics to prevent employees from forming unions. Workers reported being threatened with losing benefits if they organized.
• Deceptive 5G Advertising (medium, 2020) — The National Advertising Division (NAD) recommended T-Mobile stop making certain claims about its 5G network coverage and speeds that were found to be misleading to consumers when compared to actual real-world performance.

Documented good deeds

• Project 10Million — A commitment to provide free internet access and hotspots to 10 million underserved student households over five years to close the digital divide.

Ethical alternatives

• Consumer Cellular — High customer satisfaction ratings and simpler, transparent pricing models with better privacy track record.