Telekom Malaysia Berhad — Ethics Grade C

Telekom Malaysia Berhad receives an overall ethics grade of C (48/100) on CancelCo's corporate accountability database. Sector: Telecommunications. Market cap: Large Cap.

Category scores

• labor: 55
• privacy: 35
• consumer: 40
• environment: 60
• humanRights: 50

Documented incidents (3)

• Broadband Pricing Controversy (medium, 2018) — Malaysian regulators and consumers criticized the company for high prices and poor service quality despite its dominant market position. The government subsequently mandated price reductions under the Mandatory Standard on Access Pricing.
• Unifi Data Breach (high, 2023) — The company suffered a significant data breach affecting point-of-contact information for thousands of customers. Personal details including names and phone numbers were exposed, raising concerns about its cybersecurity infrastructure.
• MACC Investigation (medium, 2020) — The Malaysian Anti-Corruption Commission investigated allegations of irregularities in the procurement of telecommunications infrastructure. The probe centered on contract awarding processes within the government-linked entity.

Documented good deeds

• Rural Connectivity Initiative — Expanded fiber-optic infrastructure to underserved rural areas in Malaysia to bridge the digital divide.

Ethical alternatives

• Maxis Berhad — Generally higher customer satisfaction scores and transparency in data protection policies.