Telstra Corporation Limited — Ethics Grade C

Telstra Corporation Limited receives an overall ethics grade of C (48/100) on CancelCo's corporate accountability database. Sector: Telecommunications. Market cap: Large Cap.

Category scores

• labor: 55
• privacy: 45
• consumer: 40
• environment: 70
• humanRights: 60

Documented incidents (3)

• Unconscionable sales to Indigenous consumers (high, 2021) — Telstra was fined $50 million for unconscionable conduct after sales staff at several licensed stores signed up 108 Indigenous consumers to multiple post-paid mobile contracts they did not understand and could not afford.
• Staff Underpayment (medium, 2023) — Telstra self-reported underpaying more than 11,000 employees a total of $25 million over several years due to failures in applying terms of enterprise agreements.
• Private Data Leak (medium, 2022) — Telstra admitted that the names and addresses of roughly 132,000 customers were made public due to a database error, despite those customers requesting unlisted numbers.

Documented good deeds

• Renewable Energy Investment — Committed to enabling renewable energy generation equivalent to 100% of its consumption by 2025.

Ethical alternatives

• Aussie Broadband — Higher customer satisfaction ratings and ethical local support.