Telstra Group Limited — Ethics Grade C

Telstra Group Limited receives an overall ethics grade of C (45/100) on CancelCo's corporate accountability database. Sector: Telecommunications. Market cap: Large Cap.

Category scores

• labor: 50
• privacy: 38
• consumer: 30
• environment: 72
• humanRights: 40

Documented incidents (3)

• Unconscionable Sales Practices (high, 2021) — Telstra was fined $50 million for signing up over 100 Indigenous consumers to phone contracts they did not understand and could not afford, using high-pressure sales tactics.
• Personal Data Leak (medium, 2022) — The company mistakenly published the private details (names, addresses, and numbers) of 132,000 customers who had requested to be unlisted or silent numbers.
• Mass Layoffs (medium, 2023) — Announced the cutting of approximately 2,800 jobs to reduce costs and restructure, drawing significant criticism from labor unions regarding the lack of consultation.

Documented good deeds

• Carbon Neutral Certification — Certified carbon neutral in its own operations and committed to reducing absolute emissions by 50% by 2030.

Ethical alternatives

• TPG Telecom — Fewer reported incidents of targeted predatory selling toward vulnerable populations.