Zoom Video Communications — Ethics Grade C-

Zoom Video Communications receives an overall ethics grade of C- (42/100) on CancelCo's corporate accountability database. Sector: Technology. Market cap: Large Cap.

Category scores

• labor: 60
• privacy: 25
• consumer: 45
• environment: 70
• humanRights: 55

Documented incidents (3)

• Zoombombing & Security Flaws (high, 2020) — The company faced severe criticism for lack of end-to-end encryption despite marketing claims and the 'Zoombombing' phenomenon where intruders harassed users.
• AI Model Training Controversy (high, 2023) — Updated terms of service were criticized for potentially allowing Zoom to train AI models on customer call data without explicit consent.
• $85M Privacy Settlement (medium, 2021) — Settled a class-action lawsuit for sharing user data with Facebook, Google, and LinkedIn without proper notification.

Documented good deeds

• Zoom Cares Grants — Launched a charitable arm providing over $7M in grants to education-focused nonprofits during the pandemic.

Ethical alternatives

• Signal Messenger — Open-source, non-profit with actual end-to-end encryption and zero data tracking.