Zoom Video Communications, Inc. — Ethics Grade C-

Zoom Video Communications, Inc. receives an overall ethics grade of C- (42/100) on CancelCo's corporate accountability database. Sector: Technology. Market cap: Large Cap.

Category scores

• labor: 60
• privacy: 20
• consumer: 40
• environment: 70
• humanRights: 30

Documented incidents (3)

• False End-to-End Encryption Claims (high, 2020) — The FTC alleged that Zoom misled users by claiming it offered 'end-to-end' encryption for years, while the company actually maintained the cryptographic keys to access user meetings.
• Tiananmen Square Meeting Suspension (high, 2020) — Zoom admitted to suspending accounts and terminating meetings discussing the Tiananmen Square massacre at the request of the Chinese government, sparking global free speech concerns.
• Facebook Data Sharing Settlement (medium, 2021) — Zoom paid $86 million to settle a class-action lawsuit alleging it shared user data with Facebook, Google, and LinkedIn without consent.

Documented good deeds

• Zoom Cares Initiative — The company donated over $7 million in grants to social justice organizations and mental health resources during the pandemic.

Ethical alternatives

• Jitsi Meet — Open-source, truly encrypted video conferencing that does not track facial data.